GoBright - Hardware Warranty Details
Covers information on hardware items from:
Manufacturer standard warranties
| Manufacturer | Products | Standard manufacturer warranty length | Ascentae extended warranty available? |
| GoBright | DCF1 DOSC1 GLC1 MGW-101 Gateway CC1-LINAK series power cable | 1 Year | Yes |
| IAdea | WRP series panel XDS Series panel | 1 year | Yes |
| ProDVX | APPC - X series panel APPC-DSK series panel | 2 years | Yes |
Manufacturer Support & RMA Process
Details on manufacturer support & RMA for hardware can be found below:
GoBright
IAdea
ProDVX
Extended Warranty options from Ascentae
For end users requiring a longer warranty term, or prefer to have an option for advanced replacement, Ascentae offer extended warranty options, ranging from 1, 3 or 5 year terms, and can be added at time of hardware purchase.
| | Ascentae Silver (Extended Warranty Only) AS-SILVER-GOBRIGHT | Ascentae Gold (Extended Warranty + Support) AS-GOLD-GOBRIGHT |
| Remote assistance on hardware | Yes | Yes |
| Remote assistance on GoBright software (web portal/mobile app) | No | Yes |
| Onsite assistance on hardware (if not able to resolve remotely) | No | Yes |
| Advanced replacement of hardware* | Yes | Yes |
*Standard advanced replacement timeframe is Next Business Day, subject to local stock availability at Ascentae.
Onsite hardware assistance available UK mainland only.
Products Covered
| Manufacturer | Products | Number of warranty licences required |
| GoBright | MGW-101 Gateways RFANT1 | 1 licence per device |
| GoBright | DCF1 DOSC1 GLC1 CC1-LINAK series power cables | 1 licence per desk solution set (each warranty covers 1x each of the items on the left) |
| GoBright | RFROS1 RFDOS1 | 1 licence per up to 5 devices |
| IAdea | WRP series panel XDS Series panel | 1 licence per device |
| ProDVX | APPC - X series panel (10.1" only) APPC-DSK series panel (10.1" models only) | 1 licence per device |
| ProDVX | APPC - X series panel (24" - 32" models) | 4 licences per device |
Contact your Ascentae account manager for further details and pricing.
For support requests or RMAs on hardware, where there is a valid extended warranty licence in place, please contact Ascentae Technical support via the following:
Please include the serial numbers of the affected product(s), a brief description of the fault, and any accompanying images to support the request.
